These Terms of Service (“Terms”) govern your access to and use of Phantom Labs websites, shop listings, custom-order forms, and related services (collectively, the “Services”). By placing an order, requesting a quote, submitting a design, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Who We Are
Phantom Labs (“we,” “us,” or “our”) is a small, woman-owned custom fabrication studio specializing in 3D-printed products, including keychains, trophies, party favors, artwork, cultural and sports-themed items, and related made-to-order goods. We sell through our own channels and third-party marketplaces.
Contact: Use the contact form or email listed on phntmlabs3d.com or the shop listing from which you ordered.
2. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to place an order. By ordering, you represent that you have legal capacity to enter a binding contract and that the information you provide is accurate.
3. Description of Services
We design, print, finish, and ship custom and catalog 3D-printed items. Products may be made from various filaments and resins. Appearance, color, surface finish, and exact dimensions can vary slightly from listings, mockups, or previous orders because of material batch, printer calibration, and post-processing.
We may decline, cancel, or request changes to any order that we reasonably believe violates these Terms, applicable law, or third-party rights.
4. Custom Orders and Customer-Provided Files
4.1 Quotes and Acceptance
A custom quote is an invitation to order, not a binding offer, until we confirm the order in writing (including marketplace messages) and payment is received or authorized. Production does not begin until payment clears and any required design files or approvals are received.
4.2 Your Designs and Content
If you submit artwork, logos, 3D files, photos, or other content (“Customer Content”), you represent and warrant that:
• You own the content or have all licenses and permissions needed for us to print, reproduce, and deliver it;
• The content does not infringe copyright, trademark, publicity, privacy, or other rights;
• The content is not illegal, defamatory, or intended to facilitate harm.
You grant Phantom Labs a limited, non-exclusive license to use Customer Content solely to fulfill your order, communicate with you, and (if you agree) show the finished piece in our portfolio. We do not claim ownership of your original designs.
4.3 Licensed and Third-Party IP
We do not print unlicensed copies of copyrighted characters, logos, or trademarks unless you provide proof of a valid license that covers commercial fabrication, or the work is our original design or properly licensed by us. Fan-art and “inspired by” requests may be refused. If a rights holder notifies us of infringement, we may cancel the order, withhold shipment, and cooperate with the rights holder.
4.4 Design Review
We may suggest changes for printability, strength, or safety. If you insist on a file we flagged as likely to fail, warp, or break, we may still print it at your risk and with no warranty on that item.
5. Intellectual Property
All Phantom Labs original designs, product photos, listings, logos, website content, and branding remain our property or that of our licensors. You may not copy, resell as digital files, or commercially reproduce our original designs without written permission.
Purchase of a physical item does not transfer copyright in the underlying design. You may use the physical product you bought; you may not scan, reverse-engineer, or mass-reproduce our original models for sale.
“Phantom Labs,” related marks, and the shop branding are used to identify our studio. Unauthorized use is prohibited.
6. Pricing, Payment, and Taxes
Prices are shown in U.S. dollars unless stated otherwise. We may change catalog prices at any time; the price confirmed at checkout or in a written custom quote applies to that order. Payment is due when the order is placed unless we agree otherwise in writing. We accept the methods offered at checkout (including marketplace payments). Custom work is generally prepaid.
You are responsible for any sales tax, VAT, duties, or import fees that apply. Marketplace platforms may collect tax on our behalf where required.
7. Production Times
Listed processing times are estimates, not guarantees. Custom work, multi-color prints, finishing, and high-volume periods can extend lead times. We will make reasonable efforts to update you if a delay is material. Force majeure events (weather, equipment failure, supply shortages, platform outages, illness) may delay fulfillment without liability beyond offering a refund or revised timeline for the unfulfilled portion.
8. Shipping and Risk of Loss
Title and risk of loss pass to you when we hand the package to the carrier, except where marketplace rules require otherwise. Tracking is provided when available. We are not responsible for carrier delays, lost packages after scan, or incorrect addresses you supplied. If a package is returned as undeliverable, we may charge reshipment or treat the order as complete after a reasonable attempt to contact you.
International buyers are responsible for customs paperwork, duties, and compliance with import rules in their country. We do not mark packages as “gifts” to avoid duties.
9. Cancellations, Changes, Returns, and Refunds
9.1 Custom and Made-to-Order Items
Because most items are made to order, cancellations after production has started, and returns for change of mind, color preference, or “not what I imagined,” are generally not accepted. If you request a change before printing starts, we will try to accommodate it; a new quote may apply.
9.2 Defects and Our Error
If an item arrives damaged, materially different from the confirmed design, or with a print failure that makes it unusable for its intended purpose, contact us within 7 days of delivery with photos. We may, at our option, reprint, repair, or refund the affected item. Minor layer lines, color variation between batches, small support scars, and normal FDM/resin artifacts are not defects.
9.3 Marketplace Rules
Orders placed on Etsy or another platform are also subject to that platform’s policies. Where platform rules conflict with these Terms on refunds, the platform’s mandatory buyer-protection rules control for that order.
9.4 Digital Files
If we ever sell digital files, they are non-refundable once delivered, except as required by law.
10. Product Use, Safety, and Age Restrictions
Our products are decorative or novelty items unless we expressly label them otherwise. They are not toys for children under 3, not food-safe unless stated, not medical devices, and not load-bearing hardware. Do not use printed parts as safety-critical components (e.g., climbing gear, firearm parts, child-restraint hardware).
Some filaments and finishes can degrade with heat, UV, or chemicals. Follow any care notes included with the order. You assume responsibility for how you use the finished product.
11. Prohibited Orders
We will not knowingly produce:
• Items that infringe third-party IP without a valid license;
• Weapons, firearm components, or items intended to cause injury;
• Counterfeit goods, fake official IDs, or items designed to defraud;
• Content that sexually exploits minors or that we reasonably consider illegal;
• Items we believe create an unacceptable safety or legal risk.
We may refuse service to anyone at our discretion.
12. Reviews and Communications
You may leave honest public reviews. You may not post our unpublished design files, private messages that contain other customers’ information, or content that is unlawful.
We may contact you about your order by the email, marketplace inbox, or phone number you provided.
13. Disclaimers
THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE
MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that colors will match a screen, that prints will be identical across reprints, or that a customer-supplied file will print successfully.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PHANTOM LABS AND ITS OWNER SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF AN ORDER SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THAT ORDER.
Some jurisdictions do not allow certain limitations. In those places, our liability is limited to the fullest extent allowed.
15. Indemnification
You agree to defend and indemnify Phantom Labs and its owner against claims, damages, and reasonable legal fees arising from: (a) Customer Content you submitted; (b) your misuse of a product; (c) your breach of these Terms; or (d) your violation of law or third-party rights.
16. Privacy
We collect information needed to fulfill orders (name, shipping address, contact details, design files). Marketplace platforms process payment data under their own policies. We do not sell your personal information. Design files are kept as needed for reprints and records, then deleted or archived in the ordinary course of business. Do not send Social Security numbers, medical records, or other sensitive data we do not need.
17. Third-Party Platforms
When you buy through Etsy or another marketplace, that platform’s terms, fees, and dispute process also apply. We are not responsible for platform outages, account suspensions, or changes to their rules.
18. Changes to These Terms
We may update these Terms from time to time. The Effective Date at the top will change. Continued use of the Services after an update constitutes acceptance of the revised Terms. Orders already accepted remain governed by the Terms in effect when that order was confirmed, unless a change is required by law.
19. Governing Law and Disputes
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. You agree to first attempt to resolve any dispute informally by contacting us. If we cannot resolve it, exclusive venue is the state or federal courts located in Florida, except that either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property.
If you are a consumer entitled by law to the courts of your home jurisdiction, that right is not waived where it cannot legally be waived.
20. Miscellaneous
If any provision of these Terms is held unenforceable, the rest remain in effect. These Terms, together with the order confirmation and any written custom quote, are the entire agreement for that purchase. Our failure to enforce a provision is not a waiver. You may not assign your order without our consent. We may assign our rights in connection with a sale of the business.
Headings are for convenience only. “Including” means “including without limitation.”
21. Contact
Questions about these Terms or an order: contact Phantom Labs through the shop or website used for your purchase (phntmlabs3d.com or the applicable marketplace listing). Please include your order number.
© 2026 Phantom Labs. All rights reserved.
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